how to take table reservations the easy [& profitable] way?
Whats the best way to make your clients feel very good about themselves the minute they set foot into your restaurant? And get them excited to return to you? Apart from good food, offering your clients a VIP-like experience is the master key to getting repeat clients. And booming your business. That is the main reason why we decided to first add the table reservation module.
So how to take table reservations? What is the best way to do it? You see, taking table reservations via the phone is no longer the only way to do it. Because it doesnt allow you to grow your restaurant exposure and reach a very important customer segment: your younger online customers. Just those people who like to do things the traditional way.
Its a paradox: our society is evolving, yet we as human beings are regressing. One-on-one social connections are blocked out. In fact, one way or another, we have all made the transition towards being a bit more socially awkward. And became reluctant to talk to strangers. So we either end up not doing it at all, or we ask someone else to do it for us.
You may still not feel like you should give up the option of taking reservations via the phone. And you shouldnt. Still, the question remains: how to take table reservations in a way that your clients feel comfortable with?
Taking reservations online is the new growing trend in the restaurant industry. A reservation is a token of exclusivity. Everybody loves to feel special. So, using this piece of info to your advantage will get you a foot in the door and will advance your business to new heights.
Those who made online reservations considered those reservations to be significantly more convenient than telephone reservations, and the online users also thought that websites gave more information about a restaurant than what they learned by calling on the telephone.
Whether a restaurant uses a third-party reservation service or builds its own website, one key to ensuring a successful reservations process is to make the electronic process as straightforward as possible.
You see, working with people is difficult. So using an online ordering system gives those who cant make up their mind about what to order the chance to take their sweet time. And it gives your employees the chance to preserve their mental sanity.
Why? Because those undecided customers wont keep your phone line busy and your operator about to commit suicide, waiting for him to make up his mind already. So by using an online ordering system, youre keeping the phone lines clear for your older clients whore not very fond of the technological acumen. And just prefer to hear your voice instead.
There are plenty of options out there, mostly paid (with very few actually being free). However, moving to a paid service is completely not advisable. You pay a fee for every single reservation, including every single one of those that doesnt come through. How wrong is that?
Plus, by allowing them to feature you on their website, youre basically handing them control over your restaurant. In a nutshell, youre helping them grow and possibly raise their table reservation fees, and ultimately strip small restaurant owners of their hard-earned pennies.
And then there are other table reservation systems out there who also charge you even if customers made the table reservation directly on your own website. Thats their way of making money out of thin air.
So why is our table reservation system free? Because restaurant fees like a dollar a head really add up. And the fact of the matter is that these fees simply dont work for low priced restaurants. But do you know what does? A 100% free table reservation system for restaurants, like ours is.
Considering that this great combo enables you to prepare yourself for their arrival, you get to treat and make them feel like actual VIPs. You see, once they set foot in your restaurant, you can walk them to their table (so no more waiting time), let the waiter know that they arrived and deliver the food that they pre-ordered to their table within seconds.
Youll make it easy for people to come to you. Youll make them feel like a million bucks. And this will greatly skyrocket your customer satisfaction rate. So that will make it rain with 5-star Yelp and TripAdvisor reviews.
As a restaurant owner, you need to be working smart, not hard. So, the answer to how to take table reservations without any money coming out of your pocket is simple. Start using our free table booking system and enjoy all the perks that come with it.
Andreea Dobrila is a proven web copywriter & marketing strategist. She pushes online restaurants on the fast-track to quickly growing their online sales. Win more business by using her bulletproof tips & secrets.
nextable - the next generation in restaurant table management systems
NexTable is extremely user friendly. As a restaurant that does high volume with a lot of turnover, NexTable is the best fit for our operation. We have used other products in the past that got the job done, but all of my host staff say that the NexTable software is the best tool they have worked with.
I choose NexTable because it offers the advantage of Cloud based technology and is designed by people whounderstandhow restaurants work. NexTable is genuinely interested in the performance of their system and is always searching for ways to enhance our guest experience. Our management team and host staff enjoy working with NexTable because it is user friendly, easy to learn and fun.
NexTable has been the perfect solution for us not only for reservations but for our overall restaurant operations. It was super easy to learn and our hostesses have no problems managing the software and using it to quote more accurate wait times, get customers to tables faster and keep helpful notes.
I like NexTable because i can manage my reservations on more than one iPad. I can put a link on our website and get reservations, and we do get reservations that way. I can send people confirmations for their reservations without calling them. Also it does everything OpenTable does but way cheaper and easier to use.
We run our entire restaurant in the cloud from the back office accounting through to our point of sale, which also runs on iPads. So it just made sense to use a cloud based reservations system too. However many of them want to charge a fee for every booking, even if the booking is made on the restaurantss own website. NexTable doesnt charge for bookings made on our site, runs on iPads and stores everything in the cloud. Its a perfect solution for us.
Nextable has helped with the control of all of our bookings. We have real time updating of table availability, no matter where we are. The database makes the tracking of guests and VIP guests very easy. SMS booking confirmations are a great assistance. The whole system is user friendly, and very easy to learn.